06 — Ongoing Support
OPTIMA stays with you after the lights go on. Warranty backing on every fixture, a Spark Operations team that watches the system every day, and a phone number that rings the same people who installed it.
What it is
A smart lighting deployment is not a one-time project; it is a piece of operational infrastructure that will run for many years. Over that time, your operation will change — layouts, shifts, new equipment, new contracts. We will be there to support you.
What we deliver
What's covered
Spark is continuously updated.
Security patches, feature releases, integration updates, performance improvements — all deployed without disruption to your operation. Your team always runs the latest stable version.
Logistics Properties of the Americas (NYSE: LPA) operates a Class A logistics campus serving global tenants. We delivered a smart-sensor mesh and high-spec fixtures tuned to their operation.
Common questions
No. It's optional. Most clients sign a support contract because the math is straightforward — the cost of the contract is significantly less than the cost of a degraded system in year three. But it's a choice, not a condition.
Book a complimentary facility assessment. We'll show you what ongoing support would look like for your site.
